Polycom Phones

Sonora Communications, Inc.

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Polycom Phones

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See also Provisioning Polycom Phones

Default Usernames and Passwords

On the phone password: 456
Web browser interface: Polycom and 456

Using the IP 301 Speaker (Monitor)

Press Menu, Features, Listen Mode

Reset To Defaults

If you hold down 4, 6, 8, and * for a few seconds you'll be asked for the admin password. If you do not know the admin password, you can use the phone's MAC address using ONLY lower cases for any letters.

Please note, unfortunately this isn't a full wipe to factory default. As per the Polycom Site, 4, 6, 8, * will reset: All IP Parameters, FTP User Name and PW, Custom SSL Certificates, User and Admin Passwords. 4, 6, 8, * will NOT affect: bootROM, Application, Configuration Files, Config Overrides

To access the "Reset to Default" menu, from the keypad, press Menu, (3) settings, (2) advanced, enter the password, (1) Admin Settings, (4) Reset to Default. There are 3 options in the "Reset to Default" menu. You probably want number 3.

  • Reset Local Config - Nothing in the knowledgebase and nothing in the manual. Tech support states: "Changes are saved to local flash and backed up to -phone.cfg on the boot server. These changes will permanently override global settings unless deleted via the Reset User Settings menu selection.
  • Reset Device Setting - Nothing in the knowledgebase and nothing in the manual. Tech support states: "Resets all the network and server information back to factory defaults"
  • Format File System - Nothing in the knowledgebase and nothing in the manual with specific information on this option. Tech support states: "Formats the file system as formating a computers hard drive would do." Please note my experience: When I did the Format File System, the phone rebooted, did the format and then rebooted again. I saw that it could not reach the boot server. After it stated that it couldn't reach the boot server, it said "Using existing configuration" and tried to boot the MACADDRESS.CFG at which point it failed and rebooted. Since the ftp server information has been wiped, it needs to be re-inserted into the phone. Upon reboot, press "Setup" and enter the admin password (456). Then go down to server menu and enter the ftp server address, the ftp user name and ftp user password. Then reboot your Polycom.

Polycom Downloads

Go here for Polycom firmware and other downloads.

Go here for more Polycom downloads (unofficial).

Polycom Phone Provisioning

The Polycom phone1.cfg sample file is actually an XML file, but it's poorly formatted and hard to read...at least under Linux with the version of the file.

This small script (really only a single command) will reformat the sample phone1.cfg and create a new phonexxxx.cfg file for you. It also makes the necessary changes needed to retrieve voicemail messages with the messages key.

# pcfg.sh
# by Gene Cooper
# 10-23-06
# Usage: pcfg.sh infile new_ext vm_ext
# (ex: sh pcfg.sh phone1.cfg 2000 7001
if [ $# -ne 3 ] ; then
     echo ""
     echo "This tool creates a new Polycom config file from an existing one and formats"
     echo "it for a new extension. It also sets the voicemail extension for one-touch"
     echo "voicemail.  Normally used with phone1.cfg as the input file."
     echo "(ex: sh pcfg.sh phone1.cfg 2000 7001 to create phone2000.cfg)"
     echo "Usage: pcfg.sh infile new_ext vm_ext"
     exit 1
echo ""
cat $1 | \
     sed -e 's/ reg\./\n         &/g' \
         -e 's/ call\./\n         &/g' \
         -e 's/ divert\./\n         &/g' \
         -e 's/ dialplan\./\n         &/g' \
         -e 's/ dialplan\..\.routing\./     &/g' \
         -e 's/ msg\./\n         &/g' \
         -e 's/ nat\./\n         &/g' \
         -e 's/ attendant\./\n         &/g' \
         -e 's/bypassInstantMessage=\".\"/bypassInstantMessage=\"1\"/g' \
         -e 's/callBackMode=\"registration\"/callBackMode=\"contact\"/g' \
         -e 's/mwi\.1\.callBack=\"\"/mwi\.1\.callBack=\"'$3'\"/g' \
         -e 's/


dnsmasq is a very lightweight program frequently used in appliance-type applications that can provide:

  • DNS Server
  • TFTP Server
  • DHCP Server



Last Updated on Sunday, 18 October 2009 16:24